Frequently Asked Questions
How often do I have to paint my metal item to help prevent against rusting?
As a home owner you are aware that all outdoor items will require maintenance. Soon after your ironwork is installed, you may notice minimal surface rust in the joints or seams. To maintain the ironwork it is best to clean the rust off, if needed, with a scotch bright pad or wire brush. Then touch up the area with spray paint or a small brush, it is best to use an oil base enamel paint. To help prevent against rust it is best not to salt around the ironwork and visually inspect the ironwork once a year. Paint and touch up as needed.
What should I be aware of if I want Fortin to install my ironwork?
All Installation procedures shall be in compliance to Fortin Ironwork standards. Purchaser is required to obtain any required permits, variance or deed restriction approvals allowing Fortin to complete the job as outlined. Purchaser agrees to pay for any necessary permits and/or surveys to establish property lines. Purchaser agrees to clear area of any obstruction that may interfere with installation. Purchaser should mark all underground lines and / or obstructions that could be damaged during installation, this includes utility lines such as gas, electric, water, phone, cable, sprinkler, drainage, etc. Purchaser is responsible to pay for damages on underground lines should they occur. Be aware that damaged lines can go unnoticed by our installer. Fortin will not haul away dirt but will relocate on property. If drilling into stone or brick is required for installation, cracks may develop. Purchaser is responsible for any damage that may develop after installing into stone or brick surfaces.
If I get something fabricated, repaired, installed, or ordered, how long does it take to complete?
All orders are first come first serve, whether your job is a simple repair that requires two minutes or a detailed fabrication that requires several weeks. It could take one day or eight weeks to finish your order depending on how many orders are in front of yours. Typically, at the time of ordering, your sales representative will tell you approximately how long it will take.
What items do you sell in your showroom?
We sell home decorative items such as mailboxes, address plaques, patio furniture, lamps, tables, candle holders, brackets, planters, basketball systems, clocks, trellises, arbors, and much more!
Do you offer delivery?
Yes, we can deliver just about anything you order or purchase from us. If you live in the Franklin county area and some of the surrounding areas, delivery is typically $90.00.
What types of services do you offer?
We offer many services from installation, fabrication, repairs, metal cutting, and delivery. We install our rails, walk gates, drive gates, fence, and basketball systems. We fabricate all of our rails, walk gates, drive gates, fence, drapery sets, arbors, trellises, and many others. We do repairs on mostly all metal items and we cut metal orders to your specified size(s).
What is the warranty on your Outdoor Lifestyle Furniture?
Frames: 15 Year Limited Warranty for Outdoor Lifestyle Residential Furniture. If your Outdoor Lifestyle Furniture fails structurally (i.e. broken frames, castings, and welds) within 15 years from the date of the purchase, or if the finish peels or blisters within 5 years from the date of purchase, we will replace, repair, or refinish in the original style and finish, if available, or in a similar style and finish if the original has been discontinued. We reserve the right to repair or replace defective merchandise at our discretion. The warranty does not cover damaged caused by ordinary wear-and-tear, fading, accident, and acts of nature, mildew, misuse and shipping. Our warranty does cover freezing damage on cast aluminum components. Commercial warranty is 5 years from date of purchase from factory, or if the finish peels or blisters within 3 years from the date of purchase.
Inlaid Stone Table Tops: Outdoor Lifestyle offers a 3-year warranty from the original date of purchase from the factory on all materials of it’s stone top tables for residential use. Commercial warranty is 2-years from the date of purchase from factory. We reserve all the right to repair or replace defective merchandise at our discretion. The warranty does not cover damage caused by ordinary wear-and-tear, fading, accident, acts of nature, mildew, misuse, shipping, and incorrect installation of the base by the customer or retailer.
Component Parts, Sling, Umbrellas, and Cushions: For a period of 1 year from original purchase from the factory, Outdoor Lifestyle will replace or repair component parts at our discretion such as glides, slings, umbrellas, cushions, etc… from failure due to manufacturing defects. The warranty does not cover damaged caused by ordinary wear-and-tear, fading, accident, suntan lotion, and acts of nature, misuse and shipping.
Rattan & Strap: Outdoor Lifestyle offers a residential 4-year limited warranty from the original date of purchase from the factory on breakage and a 2-year limited warranty against fading on materials of its rattan and strap furniture. Commercial warranty is 2 years from the date of purchase from the factory. We reserve the right to repair or replace defective merchandise at our discretion. The warranty does not cover damage caused by ordinary wear-and-tear, fading, accident, mildew, misuse and shipping.
What is your warranty on your curtain rods?
What Is Covered: Fortin is proud to extend a limited warranty covering workmanship on all Fortin drapery hardware products for a period of one year from purchase date.
Who Is Covered: This warranty extends to the original residential retail purchaser.
What Is Not Covered: This warranty does not cover normal wear and tear or any damage or loss caused by accidents, alterations, misuse, abuse or extraordinary use, exposure to moisture, improper installation, cleaning or other maintenance. Warranties shall cease to be in effect if product has been moved from its original place of installation. All materials will gradually lose color intensity after long exposure to the sun. This color loss is not covered by the warranty. Warranties do not cover removal, installation, replacement or shipping costs.
What We Will Do To Correct Defects If a Fortin product is found to be defective during the warranty period, we will at our discretion, either repair or replace, without charge, the defective product. Discontinued items will be replaced with the closest equivalent current product.
No Liability For Incidental Or Consequential Damages Repair or replacement of defective products is the sole remedy under this warranty and in no event shall Fortin be liable for costs to remove, transport, or reinstall the product, or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply in these states.
How To Get Service To obtain service under this warranty, return the product along with the original sales receipt to the dealer from which it was purchased. You will be responsible for transporting the product to and from the dealer. Your Rights Under State This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.
What is your warranty on ornamental iron such as fence, rails, gates, etc.?
Fortin Welding & Manufacturing Inc. of Columbus, Ohio warrants all new products manufactured at the Columbus location, against defects in materials and workmanship for a period of one year from substantial completion and agrees to repair or replace any defective product without charge.
IMPORTANT: This warranty does not cover damage resulting from accident, misuse, or abuse, lack of reasonable care, the affixing of any attachment not provided with the product or loss of parts. There is no guarantee on primer or paint.