Frequently Asked Questions

How often do I have to paint my metal item to help prevent against rusting?

As a home owner you are aware that all outdoor items will require maintenance. Soon after your ironwork is installed, you may notice minimal surface rust in the joints or seams. To maintain the ironwork it is best to clean the rust off, if needed, with a scotch bright pad or wire brush. Then touch up the area with spray paint or a small brush, it is best to use an oil base enamel paint. To help prevent against rust it is best not to salt around the ironwork and visually inspect the ironwork once a year. Paint and touch up as needed.

What should I be aware of if I want Fortin to install my ironwork?

All Installation procedures shall be in compliance to Fortin Ironwork standards. Purchaser is required to obtain any required permits, variance or deed restriction approvals allowing Fortin to complete the job as outlined. Purchaser agrees to pay for any necessary permits and/or surveys to establish property lines. Purchaser agrees to clear area of any obstruction that may interfere with installation. Purchaser should mark all underground lines and / or obstructions that could be damaged during installation, this includes utility lines such as gas, electric, water, phone, cable, sprinkler, drainage, etc. Purchaser is responsible to pay for damages on underground lines should they occur. Be aware that damaged lines can go unnoticed by our installer. Fortin will not haul away dirt but will relocate on property. If drilling into stone or brick is required for installation, cracks may develop. Purchaser is responsible for any damage that may develop after installing into stone or brick surfaces.

If I get something fabricated, repaired, installed, or ordered, how long does it take to complete?

All orders are first come first serve, whether your job is a simple repair that requires two minutes or a detailed fabrication that requires several weeks. It could take one day or eight weeks to finish your order depending on how many orders are in front of yours. Typically, at the time of ordering, your sales representative will tell you approximately how long it will take.

What types of services do you offer?

We offer many services from installation, fabrication, repairs, metal cutting, and design.  We install our rails, walk gates, drive gates, fence, and basketball systems.  We fabricate all of our rails, walk gates, drive gates, fence, drapery sets, arbors, trellises, and many others.  We do repairs on mostly all metal items and we cut metal orders to your specified size(s).

What is your warranty on your curtain rods?

What Is Covered: Fortin is proud to extend a limited warranty covering workmanship on all Fortin drapery hardware products for a period of one year from purchase date.

Who Is Covered: This warranty extends to the original residential retail purchaser.

What Is Not Covered: This warranty does not cover normal wear and tear or any damage or loss caused by accidents, alterations, misuse, abuse or extraordinary use, exposure to moisture, improper installation, cleaning or other maintenance. Warranties shall cease to be in effect if product has been moved from its original place of installation. All materials will gradually lose color intensity after long exposure to the sun. This color loss is not covered by the warranty. Warranties do not cover removal, installation, replacement or shipping costs.

What We Will Do To Correct Defects If a Fortin product is found to be defective during the warranty period, we will at our discretion, either repair or replace, without charge, the defective product. Discontinued items will be replaced with the closest equivalent current product.

No Liability For Incidental Or Consequential Damages Repair or replacement of defective products is the sole remedy under this warranty and in no event shall Fortin be liable for costs to remove, transport, or reinstall the product, or incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply in these states.

How To Get Service To obtain service under this warranty, return the product along with the original sales receipt to the dealer from which it was purchased. You will be responsible for transporting the product to and from the dealer. Your Rights Under State This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

What is your warranty on ornamental iron such as fence, rails, gates, etc.?

Fortin Welding & Manufacturing Inc. of Columbus, Ohio warrants all new products manufactured at the Columbus location, against defects in materials and workmanship for a period of one year from substantial completion and agrees to repair or replace any defective product without charge.

IMPORTANT: This warranty does not cover damage resulting from accident, misuse, or abuse, lack of reasonable care, the affixing of any attachment not provided with the product or loss of parts. There is no guarantee on primer or paint.

 

SHIPPING POLICY

Turnaround
All in-stock orders are shipped within 48 hours Monday – Friday 8am – 4:30pm.

Primarily we ship via UPS.  Our scheduled pickup is between 2pm – 4pm Monday thru Friday.

UPS has provided us with this handy map so you can see how long it will take for your product to arrive at your house.  We ship from zip code 43212

We may also use the following carriers to deliver your order:

  • USPS
  • UPS
  • FedEx
  • DHL
  • R&L
We offer international shipping.  Please contact Joe (614) 715-4766 if you require international shipping.  Additional fees will apply.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, product dimensions, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Returns, Refunds and Exchanges Policy

How To Return An Item

Feel free to call or email Joe (614) 715-4766 joe@fortinironworks.com

You may be responsible for all shipping costs unless there is a manufacturer defect.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.  You may at our discretion be responsible for all shipping costs unless there is a manufacturer defect.

You may be responsible for return shipping costs even if the shipping cost was included in the original purchase price.

You must provide a shipment tracking number on the return shipping.  Your account will be credited once we receive the shipment.  Please contact Joe with questions.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. You may be responsible for all shipping costs unless there is a manufacturer defect.

  1. Please email joe@fortinironworks.com to request a RMA #.
  2. Mail your returned item to:
    • Fortin Ironworks
    • RMA#
    • 944 West Fifth Avenue
    • Columbus, Ohio 43212
    • (614) 715-4766
  3. Include in your package a signed letter stating the reason for your return and the original receipt.
  4. If your product was damaged in transit or if there is a manufacturers defect, please email joe@fortinironworks.com photos of the damage

Return Exceptions

Some items can not be returned. These include custom ornamental iron, altered products. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that was paid on the order even if the product is a ‘Free Shipping’ or ‘Shipping Included’ item.  You will be responsible for these costs as well if your item is returned.

Exchanges

If your item is in like new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you will have to pay for the return shipping to us. You must also provide a shipment tracking number on the return shipping. Your account will be credited once we receive the shipment. Please contact joe@fortinironworks.com